Before Sharing Records: Uwell’s Privacy Notice Explained
Uwell Cloud’s privacy notice, version 2026-09-05, says medical-record uploads are optional and require affirmative consent before files are sent. This guide, checked on 10 October 2026, sets out what the notice says about sharing, AI processing, withdrawal and privacy requests. Ask about recipients, processing locations and retention before deciding what to share.
Information you choose to share
The privacy notice states:
- We process contact and account details, messages you send, optional medical records, and information needed to coordinate your care and travel. Share only what is necessary for your request.
- We use this information to respond to enquiries, manage your account, review coordination requests, and arrange communication with clinical teams. Medical decisions remain with qualified healthcare professionals.
Medical records, AI and clinical review
The privacy notice states:
With your affirmative consent, uploaded records may be sent to AI service providers for text extraction and translation and to authorized partner clinical teams for review. AI output can contain errors and is not a diagnosis. Uploading records is optional; files must not be sent before you consent.
Your choices and requests
The privacy notice states:
Contact us to request access, correction, deletion or withdrawal of consent. Withdrawal may limit coordination that depends on the information. Ask us about applicable retention periods, recipients and processing locations; this notice does not specify a fixed retention period.
Cookies, storage and visit information
The privacy notice states:
The service uses essential session and authentication storage, remembers your language preference, and logs page visits and interest events to understand service use. Your browser settings let you manage stored data; clearing essential storage may sign you out.
Contact us about privacy
The privacy notice states:
Describe your request in your first email without attaching medical records, passport copies or other sensitive documents. Our team will verify your identity before handling requests involving personal information.
Source and notice version
This guide summarizes the published notice, version 2026-09-05, checked on 10 October 2026.
Frequently asked questions
Is uploading medical records compulsory?
Can I withdraw consent or ask about retention?
Should I attach medical records to my first privacy email?
This article was produced with AI assistance and reviewed against Uwell Cloud editorial and compliance standards.