Medical Planning & Navigation
Help organizing your care request and coordinating with the hospital. Clinical decisions remain with the treating team.
Care Concierge
Professional medical accompaniment and logistics support across China's medical networks
Support around your visit
What Uwell charges for coordination and accompaniment. Medical treatment is billed separately by the hospital.
Uwell Care | Specialized Care Navigation
Prepare for your visit
Medical Record Translation
Translation and organization of complex health records (discharge summaries, surgeries, MRI/CT scans) into English or active patient language.
Navigate your appointment
Expert Specialist Booking
Scheduling and registration assistance, subject to hospital availability and confirmation. Hospital fees are paid directly to the hospital.
Essential Companion & Escort
On-site navigation, scheduling assistance, and faithful bilingual medical interpretation directly inside the specialist's consulting room.
Organize your paperwork
Insurance Claims Assistance
Administrative support for documentation preparation and pre-authorizations (GOP). Note: final payouts depend strictly on individual policy terms.